SMOKER & ROASTER SUPPORT

Support Articles

Digital Smoker Won't Turn On
The digital timer, temperature and the heating element is shut off and won't turn on.Your smoker is equipped with a thermostat (high limit safety shut off) to give added safety in case of el
Digital Smoker: The door isn’t sealing
The door is equipped with silicone gasket that may need adjustment after extended use.There are three screws that hold the adjustable bracket that is attached to the door. These screws are u
Can I use an extension cord?
For best performance, we do not recommend using an extension cord. If you must use an extension cord, for your safety, use the following:Use only outdoor type with 3 prong grounding plug.Rat
Digital Smoker: LED screen is hard to read and dull
As with any LED screen, over time it will become dull and hard to read. When storing you smoker keep it out of direct sun light and covered, if possible.Refer to your manual on how to replac
The timer and temperature seems to be working, but the heating element isn’t getting hot.
Unplug and reconnect the heating element by removing the cover plate located on the back of the smoker and try again. If that doesn’t solve this issue the heating element will need to be r
My GFCI circuit pops when I use my smoker. There’s nothing else plugged into the circuit.
Your smoker uses a low 750 watt heat output and low ampere consumption so tripping your GFIC circuit will be unlikely.If the GFIC circuit pops, check the following:Check if the heating eleme
SMOKER & ROASTER SUPPORT
Digital Smoker Won't Turn On
The digital timer, temperature and the heating element is shut off and won't turn on.Your smoker is equipped with a thermostat (high limit safety shut off) to give added safety in case of el
Digital Smoker: The door isn’t sealing
The door is equipped with silicone gasket that may need adjustment after extended use.There are three screws that hold the adjustable bracket that is attached to the door. These screws are u
Can I use an extension cord?
For best performance, we do not recommend using an extension cord. If you must use an extension cord, for your safety, use the following:Use only outdoor type with 3 prong grounding plug.Rat
Digital Smoker: LED screen is hard to read and dull
As with any LED screen, over time it will become dull and hard to read. When storing you smoker keep it out of direct sun light and covered, if possible.Refer to your manual on how to replac
The timer and temperature seems to be working, but the heating element isn’t getting hot.
Unplug and reconnect the heating element by removing the cover plate located on the back of the smoker and try again. If that doesn’t solve this issue the heating element will need to be r
My GFCI circuit pops when I use my smoker. There’s nothing else plugged into the circuit.
Your smoker uses a low 750 watt heat output and low ampere consumption so tripping your GFIC circuit will be unlikely.If the GFIC circuit pops, check the following:Check if the heating eleme

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