Gas Grill Support

HELPFUL GUIDES

SUPPORT ARTICLES

Flames blow out because of wind
Turn the front of your grill to face the wind or increase the flame height by turning gas valve to higher position.RELATED SUPPORT VIDEOSPreventing low flames on your gas grillTesting your g Read More
Flames blow out because you are low on fuel
Refill your propane tank.RELATED SUPPORT VIDEOSPreventing low flames on your gas grillTesting your grill for a leak Read More
No gas flow
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 34 pounds and about 17-18 when it's empty. You can w Read More
Preventing low flames on your gas grill
This video explains how to prevent low flames on your gas grill. Read More
Yellow flames instead of blue
When grilling with a gas grill, the flame should be blue. A healthy grill flame may have a little yellow on the tips of the blue flame, but if you’re seeing a solid yellow flame, somet Read More
Sudden drop in gas flow
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 30 pounds and about 17-18 when it's empty. You can w Read More
How to light your grill manually
Learn how to light your grill using a match or lighter with this simple video. Read More
Light Gas Grill with a Match
Make sure you are following this method: Do not lean over grill while lighting.1. Turn gas burner control valves to Off.2. Open lid during lighting or re-lighting.3. Open the valve on your p Read More
Wires are sparking between igniter and electrode
If your grill won't light and you see sparking, you will need to replace the igniter wire and electrode assembly. Refer to your owner's manual for specific instructions. Read More
Why won't my gas grill light?
There are many reasons as to why your gas grill isn't lighting. Make sure to check the burners, ignition battery, electrode wires and the propane tank. Check the burnersCheck that the grill Read More