GAS GRILL SUPPORT

Support Articles

Grill isn't preheating
Close the lid when you preheat if you aren't getting a high enough temperature. Preheat the grill for 15-20 minutes and increase the temperature control setting.
Yellow flames instead of blue
When grilling with a gas grill, the flame should be blue. A healthy grill flame may have a little yellow on the tips of the blue flame, but if you’re seeing a solid yellow flame, something
No gas flow
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 34 pounds and about 17-18 when it's empty. You can w
Why won't my gas grill light?
There are many reasons as to why your gas grill isn't lighting. Make sure to check the burners, ignition battery, electrode wires and the propane tank.Check the burnersCheck that the grill b
Light Gas Grill with a Match
Make sure you are following this method: Do not lean over grill while lighting.Turn gas burner control valves to Off.Open lid during lighting or re-lighting.Open the valve on your propane t
Burner blockages can cause venturi fires
Food Debris and nesting spiders can clog your burners and cause a venturi fire. Venturi fires occur when something is blocking the gas flow from your valves to your burner ports. If the gas
Cooking fatty foods or pouring marinades on a lit grill can lead to a grill fire
When grilling any type of meat all excess fat should be trimmed off. If the fat is not trimmed it will begin to melt during the grilling process and drip onto the flame tamers and burners. I
Low flame height can be resolved by resetting your regulator
The most common problem is for the overpressure device to be activated. For LP gas grills - Since 1995, all regulators (the part that attaches to the gas tank to regulate the flow of gas) ha
Stainless steel grates will not remain shiny once they are heated
Once stainless steel cooking grates are heated they will turn a light brown or gold color. This is a reaction to the heat. Stainless steel cooking grates need to be seasoned to perform prope
Fuel levels can cause your grill to perform irregularly
If your tank is overfilled or almost empty it can cause your grill to perform at lower temperatures. If your grills performance has changed drastically from the one cooking experience to the
The burn off method is the best way to clean your TRU-infrared grill
After each use it is advised that you burn off any excess grease and food debris that has accumulated on your grates.Turn the grill to HIGH and close the lid. Leave it on for around 15 minut
Lid mounted temperature gauges measure air temperature inside the grill not grate temperature
A common misconception is that the temperature gauge in the lid of your grill is reading the cooking temperature. This is not true. Lid mounted temperature gauges measure the air temperature
The lid does not close completely on one side
It may happen that the lid does not close completely on one of the sides.This easily corrected.Put a hand under the lid on the opposite side of where it does not close completely.Pound the l
GAS GRILL SUPPORT
Grill isn't preheating
Close the lid when you preheat if you aren't getting a high enough temperature. Preheat the grill for 15-20 minutes and increase the temperature control setting.
Yellow flames instead of blue
When grilling with a gas grill, the flame should be blue. A healthy grill flame may have a little yellow on the tips of the blue flame, but if you’re seeing a solid yellow flame, something
No gas flow
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 34 pounds and about 17-18 when it's empty. You can w
Why won't my gas grill light?
There are many reasons as to why your gas grill isn't lighting. Make sure to check the burners, ignition battery, electrode wires and the propane tank.Check the burnersCheck that the grill b
Light Gas Grill with a Match
Make sure you are following this method: Do not lean over grill while lighting.Turn gas burner control valves to Off.Open lid during lighting or re-lighting.Open the valve on your propane t
Burner blockages can cause venturi fires
Food Debris and nesting spiders can clog your burners and cause a venturi fire. Venturi fires occur when something is blocking the gas flow from your valves to your burner ports. If the gas
Cooking fatty foods or pouring marinades on a lit grill can lead to a grill fire
When grilling any type of meat all excess fat should be trimmed off. If the fat is not trimmed it will begin to melt during the grilling process and drip onto the flame tamers and burners. I
Low flame height can be resolved by resetting your regulator
The most common problem is for the overpressure device to be activated. For LP gas grills - Since 1995, all regulators (the part that attaches to the gas tank to regulate the flow of gas) ha
Stainless steel grates will not remain shiny once they are heated
Once stainless steel cooking grates are heated they will turn a light brown or gold color. This is a reaction to the heat. Stainless steel cooking grates need to be seasoned to perform prope
Fuel levels can cause your grill to perform irregularly
If your tank is overfilled or almost empty it can cause your grill to perform at lower temperatures. If your grills performance has changed drastically from the one cooking experience to the
The burn off method is the best way to clean your TRU-infrared grill
After each use it is advised that you burn off any excess grease and food debris that has accumulated on your grates.Turn the grill to HIGH and close the lid. Leave it on for around 15 minut
Lid mounted temperature gauges measure air temperature inside the grill not grate temperature
A common misconception is that the temperature gauge in the lid of your grill is reading the cooking temperature. This is not true. Lid mounted temperature gauges measure the air temperature
The lid does not close completely on one side
It may happen that the lid does not close completely on one of the sides.This easily corrected.Put a hand under the lid on the opposite side of where it does not close completely.Pound the l

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