Charcoal Grill Support

HELPFUL GUIDES

SUPPORT ARTICLES

How to Use Charcoal on the Kettleman™
From top to bottom, the Kettleman™ has been designed to give you a better cooking experience. And how you use charcoal is an important part. Thanks to the innovative design, the Kettle Read More
Residue in grill
If you have a sticky, red residue or black residue, similar to cast iron cookware, offset smokers and grills must be seasoned before use. The interior surfaces are pre-seasoned with vegetabl Read More
Residue in smoker
If you have a sticky, red residue or black residue, similar to cast iron cookware, offset smokers and grills must be seasoned before use. The interior surfaces are pre-seasoned with vegetabl Read More
Charcoal temperature won't regulate
You can regulate the temperature by adjusting the grill dampers. If you’re not able to achieve the temperature you need, check for any gaps in the damper. If the damper is bent or warp Read More